At Posh Pets & Paw, we work to process and ship orders as quickly and carefully as possible. Shipping options, costs, and estimated delivery times may vary depending on the products ordered, package size and weight, destination, and carrier availability.
Please review the information below before placing your order.
Express Shipping — $29.95
Estimated delivery: 1–2 business days from the date your order ships
Express orders are shipped Monday through Wednesday via FedEx or another available express carrier.
Orders placed Friday through Sunday will generally begin processing the following Monday. Express orders cannot be shipped to PO Boxes; a valid physical street address is required.
Express Shipping is subject to package size and weight limitations. The total shipment generally cannot exceed 10 lbs. If an order selected for Express Shipping exceeds the carrier's size or weight limits, we may ship the order using another available service and adjust the shipping charge accordingly.
If an order contains temperature-sensitive products and cannot be shipped using the selected Express service, we will attempt to contact you before shipment. Please provide a valid phone number and email address when placing your order.
Same-day Express Shipping cutoff: 2:00 PM EST / 11:00 AM PST.
Orders received after the cutoff time will ship on the next applicable business day.
Orders are not processed or shipped on federal holidays.
Ground Shipping — Starting at $5.95
Estimated delivery: 4–8 business days from the date your order ships
Ground shipping charges may be calculated based on the weight and dimensions of the package, delivery destination, and products ordered.
Ground shipping generally takes approximately 4–8 business days after shipment. Delivery times are estimates and are not guaranteed.
Weather conditions, carrier delays, holidays, natural disasters, high shipping volumes, and other circumstances outside our control may result in longer delivery times.
Orders shipped to Alaska, Hawaii, and U.S. territories may have different shipping rates and delivery times based on weight, dimensions, and destination.
Some oversized, heavy, or specially handled products may require an additional shipping charge. When applicable, additional shipping requirements may also be disclosed on the product page.
If additional shipping charges are required after an order has been placed, we may hold the order and contact you for approval before shipment.
Priority Shipping — $12.99
Estimated delivery: 2–4 business days from the date your order ships
Priority Shipping is available for qualifying orders.
Large, heavy, oversized, hazardous, or restricted products may not qualify for Priority Shipping.
Certain products must be shipped using ground transportation because of carrier or federal shipping regulations. Any applicable restrictions may be noted on the product page or communicated after your order is placed.
Temperature-Sensitive Items — Express Shipping With Ice Starting at $39.99
Products requiring temperature-controlled handling must be shipped using an eligible expedited shipping method.
If your order contains both temperature-sensitive and standard merchandise, your items may be shipped separately to help protect the temperature-sensitive products.
We strongly recommend that someone be available to receive temperature-sensitive shipments promptly after delivery.
Customers are responsible for retrieving delivered packages promptly and following all storage instructions provided on the product packaging or by the manufacturer.
Posh Pets & Paw is not responsible for temperature-sensitive packages left unattended after confirmed delivery or for delays resulting from an incorrect address, unsuccessful delivery attempt, customer-requested carrier hold, or failure to retrieve the shipment promptly.
Warm Weather Notice
Packages may be exposed to elevated temperatures while in carrier vehicles, sorting facilities, mailboxes, porches, or other delivery areas.
A package feeling warm or hot upon delivery does not automatically indicate that the product has been damaged or is unusable.
Please retrieve packages promptly after delivery and follow any storage instructions provided on the product packaging or by the manufacturer.
If an item arrives physically damaged, leaking, opened, or appears to have experienced a condition inconsistent with its required storage instructions, please contact Posh Pets & Paw promptly.
Temperature-related concerns will be reviewed individually based on the product, manufacturer storage requirements, shipping conditions, delivery information, and available documentation.
International Shipping
International shipping charges are calculated based on factors including:
- Destination country
- Package weight
- Package dimensions
- Carrier rates
- Products ordered
- Customs requirements
International delivery generally takes approximately 15–20 business days after shipment, excluding customs processing time. In some circumstances, delivery may take 30 days or longer.
Customs, Duties & Import Requirements
Customers are responsible for understanding and complying with the customs, import, and product regulations of their destination country before placing an order.
International shipments may be subject to:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Import restrictions
- Product restrictions
- Additional documentation requirements
These charges are not included in the product or shipping price unless specifically stated at checkout.
Posh Pets & Paw is not responsible for import duties, taxes, customs fees, brokerage charges, or other government-imposed charges.
Posh Pets & Paw is also not responsible for packages that are delayed, refused, returned, damaged, destroyed, or confiscated by customs or other government authorities because of the destination country's laws or import requirements.
Customers should verify that the products they are purchasing may legally be imported into their country before placing an order.
Shipping charges and product refunds may not be available for packages refused, confiscated, destroyed, or returned because of customs or import restrictions.
International Temperature-Sensitive Orders
We cannot guarantee that temperature-sensitive products shipped internationally will remain within a specific temperature range throughout international transportation, customs processing, or final delivery.
Customers ordering temperature-sensitive products internationally do so with this additional shipping risk in mind.
Refunds or reshipments may not be available solely because an international temperature-sensitive shipment arrives warm when there is no evidence that the product is damaged or unusable according to the manufacturer's storage requirements.
International Returns
Unless otherwise stated, international orders are final sale and are not eligible for return.
Certain products may also be prohibited from international shipment.
Pet Food Shipping
Shipping charges for pet food are generally calculated based on the total weight of the order and shipping destination.
Please allow approximately 7–12 business days for ground delivery.
Pet food generally ships by ground service and must be delivered to a valid physical address. Certain pet food shipments may not qualify for delivery to PO Boxes.
Oversized or heavy pet food orders may be subject to additional shipping charges.
Signature Required Orders
Orders with a value of $200 or more may require a signature at the time of delivery.
We may also require a signature for certain high-value, sensitive, or fraud-risk orders regardless of order value.
If a signature is required, someone must be available at the delivery address to accept the package.
Order Discrepancies, Missing Items & Damage
Please inspect your order promptly after delivery.
Posh Pets & Paw must be contacted regarding missing merchandise, incorrect products, shipping discrepancies, or damaged non-perishable merchandise within 48 hours of delivery.
Please retain:
- The product
- Original product packaging
- Shipping box
- Packing materials
- Shipping label
We may request photographs of the product, packaging, shipping carton, and shipping label while reviewing your claim.
Please do not discard damaged products, packaging, or shipping materials until instructed to do so.
Failure to report an issue within the required timeframe or disposing of the product or packaging before the claim has been reviewed may affect our ability to investigate or resolve the issue.
Shipping Address Policy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
Once an order has entered processing or has been shipped, we may be unable to change the shipping address.
Posh Pets & Paw is not responsible for delayed, lost, misdelivered, returned, or undeliverable packages resulting from incorrect or incomplete shipping information supplied by the customer.
If an order is returned because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping charges before the order can be reshipped.
Please verify your shipping information carefully before submitting your order.
Shipping to PO Boxes and APO/FPO Addresses
Orders shipped to PO Boxes, APO addresses, or FPO addresses must generally be shipped through USPS.
Carrier size, weight, product, and service restrictions may apply.
Certain oversized, restricted, temperature-sensitive, hazardous, or carrier-limited products cannot be shipped to a PO Box, APO, or FPO address.
If we are unable to ship your order to the address provided, we may contact you to request an eligible physical shipping address.
Please provide accurate contact information when placing your order so we can reach you if necessary.
Order Processing & Delivery Estimates
Shipping estimates refer to the time the package is expected to spend in transit after it has been shipped. Shipping estimates do not necessarily include order processing time.
Processing times may be affected by:
- Weekends
- Federal holidays
- High order volume
- Product availability
- Carrier disruptions
- Severe weather
- Address verification
- Fraud prevention reviews
- Oversized or restricted merchandise
Delivery dates provided by Posh Pets & Paw or shipping carriers are estimates and cannot be guaranteed.
Lost or Delayed Packages
Once a shipment has been transferred to the carrier, delivery may occasionally be delayed for reasons outside the control of Posh Pets & Paw.
If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.
If tracking shows a package as delivered but you cannot locate it, please check:
- Around your property and delivery area
- With other members of your household
- With neighbors
- With your apartment office, front desk, or mailroom
- With the shipping carrier
Please contact Posh Pets & Paw if additional assistance is required.
Questions About Shipping
If you have questions regarding shipping eligibility, delivery options, damaged merchandise, or an existing order, please contact Posh Pets & Paw Customer Care.
Please include your order number when contacting us about an existing order so we can assist you more efficiently.