Return & Refund Policy

At Posh Pets & Paw, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery, subject to the conditions below.

Eligible Returns

To qualify for a return, items must be:

• Unused
• Unopened
• In new and resalable condition
• Returned in the original packaging
• Returned within 30 days of delivery

Once your return is received and inspected, an eligible refund will be issued to your original form of payment.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is due to an error by Posh Pets & Paw, such as receiving an incorrect or damaged item.

Clothing, Apparel & Size Exchanges

For health, hygiene, and inventory reasons, we do not accept returns or exchanges for size-related issues on apparel, including:

• Costumes
• T-shirts
• Sweaters
• Jackets
• Other pet clothing or wearable products

All apparel purchases are final sale unless the item arrives damaged or you receive the incorrect product.

Please review the product's sizing information carefully before placing your order.

Non-Returnable Items

Certain products are not eligible for return or exchange, including but not limited to:

• Opened or used products
• Food, treats, or edible products that have been opened
• Temperature-sensitive products
• Personalized or customized products
• Clearance or final-sale merchandise
• Gift cards
• Products marked as non-returnable on the product page
• Items that cannot be resold for health, safety, or hygiene reasons

If you are unsure whether an item is eligible for return, please contact Customer Care before sending it back.

How to Start a Return

Please contact Posh Pets & Paw before returning any merchandise.

Email: support@poshpetsandpaw.com
Phone: +1 (415) 651-3288
Monday - Friday 9am-5pm (PST)

Do not send a return without first receiving return authorization from our Customer Care Team.

When contacting us, please provide:

• Your order number
• The item you would like to return
• The reason for the return
• Photos, if the item arrived damaged or incorrect

If your return is approved, we will provide return instructions and, when applicable, a Return Merchandise Authorization (RMA) number.

Items returned without prior authorization may experience processing delays or may not be accepted.

Return Shipping

Unless otherwise stated, customers are responsible for the cost of return shipping.

If a prepaid return label is provided, the cost of the return label may be deducted from your refund unless the return is the result of an error by Posh Pets & Paw.

We recommend using a trackable shipping method when returning merchandise.

Posh Pets & Paw is not responsible for return packages that are lost or damaged while being shipped back to us.

Return Address

Approved returns should be mailed only to the return address provided by our Customer Care Team.

Do not send a return until you have received authorization and return instructions.

Please include your order information and RMA number, if provided, inside the package so we can identify and process your return.

Send Returns to:

Posh Pets and Paw
1963 Rutan Dr.
Livermore, CA 94551

Please include a copy of your packing slip with your issued RMA (Return Merchandise Authorization) number in the box to help expedite the processing of the refund.  

Refund Processing

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank, credit card company, PayPal, Shop Pay, or other payment provider to post the refund to your account after it has been processed.

Original shipping charges and expedited shipping fees are non-refundable unless otherwise required by law or the return resulted from an error by Posh Pets & Paw.

Missing, Incorrect or Damaged Items

Please inspect your order as soon as it is delivered.

If your order contains a missing, incorrect, or damaged item, please contact Posh Pets & Paw Customer Care within 72 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the shipping box and packaging
• A photo of the shipping label, when requested

Please do not discard the product, packaging, or shipping materials until your claim has been reviewed.

Failure to retain the product or packaging may affect our ability to investigate or resolve the claim.

Defective Products

If you believe a product is defective, please contact Customer Care before returning it.

Depending on the product and manufacturer, the issue may be handled through:

• A replacement
• A refund
• Manufacturer warranty support
• Additional troubleshooting or documentation

We may request photographs, videos, lot numbers, expiration dates, or other product information to help evaluate the issue.

International Orders

Unless otherwise stated, international orders are final sale and are not eligible for return or refund.

Shipping costs, import duties, taxes, brokerage charges, customs fees, and other international shipping expenses are non-refundable.

If you receive an incorrect or damaged product in an international order, please contact our Customer Care Team within 72 hours of delivery so we can review the issue.

Posh Pets & Paw is not responsible for products that are delayed, refused, returned, confiscated, or destroyed by customs because of the destination country's laws or import restrictions.

Refused or Undeliverable Packages

Orders that are refused by the recipient or returned to us because of an incorrect, incomplete, or undeliverable address may be subject to shipping and return-carrier charges.

If an eligible product is returned to us in resalable condition, any applicable shipping, handling, return shipping, or carrier fees may be deducted from the refund.

Order Cancellations

We begin processing orders as quickly as possible.

If you need to cancel an order, please contact Customer Care immediately. We cannot guarantee that an order can be canceled once it has entered processing or has been transferred to the shipping carrier.

Once an order has shipped, the standard return policy applies.

Contact Us

If you have questions about a return, refund, damaged item, or your order, please contact Posh Pets & Paw Customer Care.

Please include your order number whenever possible so we can assist you more efficiently.