Shipping policy

Last Updated: August 26, 2026

At Posh Pets & Paw, we work to process and ship orders as quickly and carefully as possible. Shipping options, costs, processing times, and estimated delivery times may vary depending on the products ordered, package size and weight, destination, product availability, and carrier availability.

Please review this Shipping Policy before placing your order.

Order Processing

Most in-stock orders are generally processed within 1–3 business days, excluding weekends and federal holidays.

Processing time is separate from shipping transit time.

Some orders may require additional processing time because of:

• Product availability
• High order volume
• Address verification
• Payment or fraud-prevention review
• Oversized or restricted merchandise
• Special handling requirements
• Weather or transportation disruptions
• Supplier or fulfillment delays

If we determine that we cannot ship your order within the timeframe originally communicated, we will contact you and provide available options in accordance with applicable law.

Express Shipping — $29.95

Estimated delivery: 1–2 business days from the date your order ships

Express orders are shipped Monday through Wednesday via FedEx or another available express carrier.

Orders placed Friday through Sunday will generally begin processing the following Monday.

Express orders cannot be shipped to PO Boxes. A valid physical street address is required.

Express Shipping is subject to package size and weight limitations. The total shipment generally cannot exceed 10 lbs.

If an order selected for Express Shipping exceeds the carrier's size or weight limitations, we may contact you regarding an alternative shipping method or any applicable change in shipping charges before shipment.

If an order contains temperature-sensitive products and cannot be shipped using the selected Express service, we will attempt to contact you before shipment.

Please provide a valid phone number and email address when placing your order.

Same-day Express Shipping cutoff: 2:00 PM EST / 11:00 AM PST.

Orders received after the cutoff time will ship on the next applicable business day after processing is complete.

Orders are not processed or shipped on federal holidays.

Ground Shipping — Starting at $5.95

Estimated delivery: 4–8 business days from the date your order ships

Ground shipping charges may be calculated based on:

• Package weight
• Package dimensions
• Delivery destination
• Products ordered

Ground shipping generally takes approximately 4–8 business days after shipment.

Delivery times are estimates and are not guaranteed.

Weather conditions, carrier delays, holidays, natural disasters, high shipping volumes, transportation disruptions, and other circumstances outside our reasonable control may result in longer delivery times.

Orders shipped to Alaska, Hawaii, and U.S. territories may have different shipping rates and delivery times depending on weight, dimensions, destination, and carrier availability.

Some oversized, heavy, or specially handled products may require an additional shipping charge. When applicable, additional shipping requirements may also be disclosed on the product page.

If additional shipping charges are required after an order has been placed, we may hold the order and contact you for approval before shipment.

Priority Shipping — $12.99

Estimated delivery: 2–4 business days from the date your order ships

Priority Shipping is available for qualifying orders.

Large, heavy, oversized, hazardous, temperature-sensitive, or otherwise restricted products may not qualify for Priority Shipping.

Certain products must be shipped using ground transportation because of carrier or federal shipping requirements.

Any applicable restrictions may be noted on the product page, during checkout, or communicated after your order is placed.

Temperature-Sensitive Items — Express Shipping With Ice Starting at $39.99

Products requiring temperature-controlled handling must be shipped using an eligible expedited shipping method.

If your order contains both temperature-sensitive and standard merchandise, your items may be shipped separately to help protect the temperature-sensitive products.

We strongly recommend that someone be available to receive temperature-sensitive shipments promptly after delivery.

Customers are responsible for retrieving delivered packages promptly and following all applicable storage instructions provided on the product packaging or by the manufacturer.

Posh Pets & Paw may not be responsible for deterioration or damage that occurs after confirmed delivery when a temperature-sensitive shipment:

• Is left unattended for an extended period
• Is not retrieved promptly
• Is subject to a customer-requested carrier hold
• Experiences a failed delivery attempt caused by circumstances attributable to the recipient
• Is not stored according to applicable product or manufacturer instructions

This provision is subject to applicable law and does not limit any rights that cannot legally be waived.

Warm Weather Notice

Packages may be exposed to elevated temperatures while in carrier vehicles, sorting facilities, mailboxes, porches, loading areas, or other delivery locations.

A package feeling warm or hot upon delivery does not automatically indicate that the product has been damaged or is unusable.

Please retrieve packages promptly after delivery and follow any storage instructions provided on the product packaging or by the manufacturer.

If an item arrives:

• Physically damaged
• Leaking
• Opened
• Improperly sealed
• Or appears to have experienced conditions inconsistent with its required storage instructions

please contact Posh Pets & Paw promptly.

Temperature-related concerns will be reviewed individually based on factors including:

• The product involved
• Manufacturer storage requirements
• Shipping conditions
• Delivery information
• Available tracking information
• Photographs or other documentation provided

International Shipping

International shipping charges are calculated based on factors including:

• Destination country
• Package weight
• Package dimensions
• Carrier rates
• Products ordered
• Customs requirements

International delivery generally takes approximately 15–20 business days after shipment, excluding customs processing time.

In some circumstances, international delivery may take 30 days or longer.

Delivery estimates are not guaranteed.

Customs, Duties & Import Requirements

Customers are responsible for understanding and complying with the customs, import, and product regulations of their destination country before placing an order.

International shipments may be subject to:

• Customs inspections
• Import duties
• Taxes
• Brokerage fees
• Import restrictions
• Product restrictions
• Additional documentation requirements

These charges are not included in the product or shipping price unless specifically stated during checkout.

Unless otherwise stated at checkout or required by law, the recipient is responsible for applicable:

• Import duties
• Taxes
• Customs fees
• Brokerage charges
• Government-imposed fees

Posh Pets & Paw does not control these charges and cannot predict their amount.

Customers are responsible for confirming that products may legally be imported into their destination country.

If a shipment is refused, returned, confiscated, or destroyed because of destination-country import restrictions, failure to pay applicable duties or taxes, or other customs requirements, refund eligibility will be determined under our Return & Refund Policy and applicable law.

Original shipping charges, return shipping charges, customs fees, duties, taxes, brokerage charges, and carrier fees may be non-refundable where permitted by law.

International Temperature-Sensitive Orders

We cannot guarantee that temperature-sensitive products shipped internationally will remain within a specific temperature range throughout international transportation, customs processing, carrier handling, or final delivery.

Customers ordering temperature-sensitive products internationally should consider these additional shipping risks before purchasing.

A temperature-sensitive shipment arriving warm does not automatically establish that the product is damaged or unusable.

Any claim involving a temperature-sensitive international shipment will be reviewed based on:

• Manufacturer storage requirements
• Product condition
• Transit history
• Delivery information
• Available documentation

Refunds or reshipments may not be available solely because a package arrives warm when there is no evidence that the product is damaged or unusable according to applicable manufacturer storage requirements.

International Returns

International returns may be subject to additional restrictions and shipping costs.

Unless otherwise required by applicable law, customers are responsible for:

• Return shipping charges
• Duties
• Taxes
• Brokerage fees
• Customs fees
• Other costs associated with an international return

Eligibility for international returns is governed by our Return & Refund Policy.

Nothing in this Shipping Policy is intended to limit mandatory consumer rights applicable in the customer's jurisdiction.

Pet Food Shipping

Shipping charges for pet food are generally calculated based on the total weight of the order and shipping destination.

Please allow approximately 7–12 business days after shipment for ground delivery.

Pet food generally ships by ground service and must be delivered to a valid eligible address.

Certain pet food shipments may not qualify for delivery to PO Boxes.

Oversized or heavy pet food orders may be subject to additional shipping charges.

Signature Required Orders

Orders with a value of $200 or more may require a signature at the time of delivery.

We may also require a signature for certain:

• High-value orders
• Sensitive merchandise
• Fraud-risk orders
• Other shipments where additional delivery verification is appropriate

If a signature is required, someone must be available at the delivery address to accept the package.

Failure to obtain a required signature may result in a carrier redelivery attempt, carrier hold, or return to sender.

Order Discrepancies, Missing Items & Damage

Please inspect your order promptly after delivery.

Please contact Posh Pets & Paw within 48 hours of delivery whenever possible regarding:

• Missing merchandise
• Incorrect products
• Shipping discrepancies
• Damaged merchandise

Prompt reporting helps us investigate the issue with the carrier, warehouse, supplier, or fulfillment provider.

Please retain:

• The product
• Original product packaging
• Shipping box
• Packing materials
• Shipping label

We may request photographs of:

• The product
• Product packaging
• Shipping carton
• Shipping label
• Damage or other reported issue

Please do not discard damaged products, packaging, or shipping materials until instructed to do so.

Failure to report an issue within 48 hours or disposing of the product or packaging before the claim has been reviewed may affect our ability to investigate or resolve the matter.

However, the 48-hour reporting request does not limit any rights available under applicable law.

Shipping Address Policy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• ZIP or postal code
• Country

Once an order has entered processing or has shipped, we may be unable to change the shipping address.

If you discover an address error, please contact us as soon as possible at support@poshpetsandpaw.com.

Posh Pets & Paw may not be responsible for delayed, lost, misdelivered, returned, or undeliverable packages resulting from incorrect or incomplete shipping information supplied by the customer, subject to applicable law.

If an order is returned because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping charges before the order can be reshipped.

Please verify your shipping information carefully before submitting your order.

Shipping to PO Boxes and APO/FPO Addresses

Orders shipped to PO Boxes, APO addresses, or FPO addresses must generally be shipped through USPS.

Carrier size, weight, product, and service restrictions may apply.

Certain products may not be eligible for shipment to PO Boxes, APO addresses, or FPO addresses, including some:

• Oversized products
• Restricted products
• Temperature-sensitive products
• Hazardous products
• Carrier-limited products

If we are unable to ship your order to the address provided, we may contact you to request an eligible physical shipping address.

Please provide accurate contact information when placing your order so we can reach you if necessary.

Multiple Packages

An order containing multiple items may occasionally arrive in more than one shipment.

This can occur when:

• Products are fulfilled from different warehouses or fulfillment locations
• Products have different availability dates
• Certain products require different shipping methods
• Temperature-sensitive products must be shipped separately
• A portion of an order is ready before the remaining items

You will not be charged additional shipping fees solely because Posh Pets & Paw chooses to divide an order into multiple shipments unless otherwise disclosed before purchase.

When available, separate tracking information may be provided for each shipment.

Order Processing & Delivery Estimates

Shipping estimates refer to the expected carrier transit time after an order has shipped.

Shipping estimates do not necessarily include order processing time.

Processing times may be affected by:

• Weekends
• Federal holidays
• High order volume
• Product availability
• Carrier disruptions
• Severe weather
• Address verification
• Payment or fraud-prevention reviews
• Oversized or restricted merchandise

Delivery dates provided by Posh Pets & Paw or shipping carriers are estimates and cannot be guaranteed unless expressly stated otherwise.

If we are unable to ship within a timeframe that was promised or otherwise required by law, we will provide available options consistent with applicable law.

Lost or Delayed Packages

Once a shipment has been transferred to a carrier, delivery may occasionally be delayed because of circumstances outside the direct control of Posh Pets & Paw.

If tracking shows that your package is delayed, please allow the carrier reasonable additional time to complete delivery.

If you believe your package has been lost in transit, contact us at:

support@poshpetsandpaw.com

We may review tracking information and, when appropriate, open an investigation or claim with the shipping carrier.

Depending on the circumstances and outcome of the investigation, an appropriate resolution may include:

• Replacement
• Reshipment
• Refund
• Another appropriate resolution

The available resolution will depend on the circumstances, carrier information, our applicable policies, and applicable law.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please check:

• Around your property and delivery area
• With other members of your household
• With neighbors
• In parcel lockers
• With your apartment office, front desk, or mailroom
• With building management
• With the shipping carrier

If the package still cannot be located, please contact Posh Pets & Paw for additional assistance.

A carrier's "delivered" scan does not automatically determine the outcome of every claim. Delivery concerns may be reviewed individually based on the available information.

Returned-to-Sender Packages

Packages may be returned to sender because of:

• Incorrect addresses
• Incomplete addresses
• Failed delivery attempts
• Unclaimed packages
• Delivery refusal
• Other carrier-related reasons

If your order is returned to sender, please contact us.

Depending on the circumstances, additional shipping charges may apply if you request that the order be shipped again.

Refund eligibility will be determined in accordance with our Return & Refund Policy and applicable law.

Order Cancellations

If you need to cancel an order, please contact us at support@poshpetsandpaw.com as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment or has shipped.

If an order has already shipped, you may need to follow the applicable return process after delivery.

Backordered or Unavailable Items

Occasionally, an item may become unavailable or backordered after an order is placed.

If we cannot ship an item within the timeframe originally communicated, we may contact you regarding the delay and provide available options consistent with applicable law.

Depending on the circumstances, available options may include:

• Waiting for the delayed item
• Canceling the affected item
• Canceling the order
• Receiving an applicable refund

If we determine that an item cannot be fulfilled, we may cancel the affected item and issue an appropriate refund.

Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout.

Shipping charges may vary based on factors including:

• Order value
• Shipping destination
• Package weight
• Package dimensions
• Product type
• Selected shipping method
• Promotional offers

Original shipping charges are generally non-refundable except when otherwise stated in our Return & Refund Policy or required by law.

Shipping Promotions

From time to time, Posh Pets & Paw may offer free or discounted shipping.

Promotional shipping offers may be subject to:

• Minimum purchase requirements
• Geographic restrictions
• Product exclusions
• Shipping-method restrictions
• Expiration dates
• Other promotional conditions

Specific terms will be provided with the applicable promotion.

Risk of Loss and Delivery Claims

Questions involving loss, damage, theft, delayed delivery, or other delivery disputes will be reviewed based on:

• The circumstances of the shipment
• Carrier tracking and documentation
• Product condition
• Delivery information
• Our applicable policies
• Applicable law

Nothing in this Shipping Policy is intended to limit any consumer rights or remedies that cannot legally be waived.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

• Shipping carriers
• Fulfillment practices
• Available shipping services
• Pricing
• Business operations
• Legal or regulatory requirements

When changes are made, we will update the Last Updated date at the top of this policy.

Questions About Shipping

If you have questions regarding shipping eligibility, delivery options, damaged merchandise, or an existing order, please contact:

Posh Pets & Paw Customer Care

Website: poshpetsandpaw.com

Email: support@poshpetsandpaw.com

Mailing Address:
Posh Pets & Paw
1963 Rutan Dr.
Livermore, CA 94551
United States

Please include your order number when contacting us about an existing order so we can assist you more efficiently.