Refund policy

We want you to be satisfied with your purchase from Posh Pets & Paw. If you need to return an eligible item, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be:

• Unused, unworn, and in the same condition in which it was received
• In its original packaging
• Complete with all original tags, accessories, manuals, and components, if applicable
• Accompanied by proof of purchase

Items that have been used, opened, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

Starting a Return

To request a return, contact us at support@poshpetsandpaw.com before sending your item back.

Approved returns should be sent to:

Posh Pets & Paw Returns
1963 Rutan Dr.
Livermore, CA 94551

Please do not send a return without first contacting us. Items returned without prior authorization may not be accepted.

Once your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Unless the item arrived damaged, defective, incorrect, or otherwise stated by Posh Pets & Paw, return shipping costs are the responsibility of the customer and may be deducted from the refund amount.

Original shipping charges are non-refundable unless the return is the result of an error by Posh Pets & Paw.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at support@poshpetsandpaw.com.

Please include your order number and, when possible, photographs showing the issue so we can evaluate the problem and provide an appropriate resolution.

Non-Returnable Items

For health, safety, and product-integrity reasons, certain products cannot be returned once opened or used.

Non-returnable items may include:

• Opened pet food or treats
• Opened supplements or nutritional products
• Opened grooming, dental, or personal-care products
• Perishable goods
• Personalized or custom-made products
• Products that have been used, worn, washed, or altered
• Hazardous materials, flammable liquids, or gases
• Gift cards

Certain clearance or final-sale products may also be non-returnable when clearly identified as Final Sale at the time of purchase.

If you are unsure whether your item is eligible for return, contact us at support@poshpetsandpaw.com before shipping it back.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive a different product, size, or variation is to return the eligible item and place a new order once your return request has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for Posh Pets & Paw to process an approved refund.

Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@poshpetsandpaw.com.

European Union Customers

If your order is shipped to a consumer in the European Union, you may have the right to cancel or withdraw from your purchase within 14 days of receiving the goods, subject to applicable consumer-protection laws and statutory exceptions.

Returned merchandise must generally be in the same condition in which it was received, with original packaging and proof of purchase, except where applicable law provides otherwise.

Certain products, including some perishable, personalized, or sealed goods that have been opened, may be exempt from the right of withdrawal.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.

Questions

For questions about returns or refunds, contact:

support@poshpetsandpaw.com
Call: 1(415) 651-3288