Privacy policy
Last Updated: August 26, 2026
This Privacy Policy describes how Posh Pets & Paw ("Posh Pets & Paw," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit poshpetsandpaw.com (the "Site"), purchase products from us, communicate with us, or otherwise use our services (collectively, the "Services").
By using the Services, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy may not apply to websites, applications, or services operated by third parties that may be linked from our Site.
1. Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services.
Information You Provide to Us
We may collect information you provide directly to us, including:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account login information
- Order and purchase information
- Products added to your cart or wishlist
- Customer service communications
- Product reviews or other content you submit
- Marketing preferences
- Return or refund information
- Information you provide when participating in promotions, surveys, contests, or other activities
Payment Information
When you make a purchase, payment information may be collected and processed by Shopify and/or our payment-processing providers.
Depending on your payment method, this information may include payment card information, billing information, payment account information, and transaction details.
We generally do not directly store complete payment card numbers.
Device and Usage Information
When you visit or interact with our Site, we and our service providers may automatically collect certain information about your device and use of the Site, including:
- IP address
- Browser type
- Device type
- Operating system
- Internet connection information
- Time zone
- Cookie identifiers
- Pages and products viewed
- Search terms
- Referring websites
- Shopping-cart activity
- Checkout activity
- Interactions with advertisements
- Dates and times of visits
- General location derived from an IP address
- Other information about how you interact with our Site
We may collect this information through cookies, pixels, tags, web beacons, software development kits, and similar technologies.
Customer Service Information
If you contact us, we may collect information contained in your communications, including your name, email address, telephone number, order number, and any information you voluntarily provide to help us respond to your request.
2. How We Use Personal Information
We may use personal information for purposes including:
Providing Our Services
We use information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and shipping updates
- Manage returns and refunds
- Maintain customer accounts
- Provide customer support
- Respond to questions and requests
- Provide products and services requested by customers
Improving Our Website and Business
We may use information to:
- Understand how customers use our Site
- Improve our products, services, and website
- Troubleshoot technical problems
- Analyze website traffic and performance
- Measure customer engagement
- Understand product preferences and purchasing patterns
- Improve the shopping experience
Marketing and Advertising
Subject to applicable law and your preferences, we may use personal information to:
- Send promotional emails
- Send information about products, offers, sales, and promotions
- Personalize content and product recommendations
- Measure the effectiveness of our advertising
- Display advertising that may be relevant to you
- Build or measure advertising audiences
- Understand how customers interact with our advertisements
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, account notices, or responses to customer service requests.
Security and Fraud Prevention
We may use personal information to:
- Detect and prevent fraudulent transactions
- Protect customer accounts
- Protect the security of our Site
- Investigate suspicious activity
- Prevent abuse or misuse of our Services
- Enforce our policies and agreements
Legal and Regulatory Purposes
We may use information as necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Respond to subpoenas, court orders, or other legal processes
- Protect our legal rights
- Protect the rights, safety, and property of our customers or others
- Establish, exercise, or defend legal claims
3. How We Collect Personal Information
We may collect personal information from several sources.
Directly From You
We collect information when you:
- Make a purchase
- Create an account
- Contact customer service
- Sign up for marketing communications
- Submit a return or refund request
- Submit a product review
- Participate in a promotion
- Otherwise provide information to us
Automatically
We may automatically collect information when you visit or use our Site through cookies, pixels, tags, analytics tools, and similar technologies.
From Service Providers and Business Partners
We may receive information from companies that help us operate our business, such as:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Advertising and marketing providers
- Email marketing providers
- Fraud-prevention providers
- Customer service platforms
The information received depends on the services provided and how those services are configured.
4. Shopify
Our online store is hosted on Shopify.
Shopify processes personal information in connection with providing ecommerce services to us and may independently process certain information as described in Shopify's own privacy notices.
You can learn more about Shopify's privacy practices by reviewing the Shopify Consumer Privacy Policy available through Shopify's website.
Depending on the Shopify features enabled on our store, Shopify may process information to provide services such as ecommerce functionality, security, fraud detection, analytics, personalization, advertising measurement, and other platform features.
5. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate and improve our Site.
These technologies may be used for:
Essential Functions
Certain cookies are necessary for the Site to function properly. They may support:
- Shopping carts
- Checkout
- Customer accounts
- Security
- Fraud prevention
- Website navigation
- Customer privacy preferences
Analytics
Analytics technologies help us understand how visitors interact with our Site, including which pages or products are viewed and how visitors navigate the Site.
Personalization
Cookies and similar technologies may help us remember your preferences and personalize your experience.
Advertising
Where permitted by applicable law and depending on our advertising configuration, cookies, pixels, or similar technologies may be used to:
- Measure advertising performance
- Understand interactions with advertisements
- Create advertising audiences
- Personalize advertising
- Provide targeted or interest-based advertising
You may be able to control certain cookies and data-collection technologies through our cookie banner or privacy settings, where available.
You may also adjust cookie settings through your browser. Blocking certain cookies may affect the functionality of our Site.
6. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.
Service Providers
We may disclose information to companies that perform services for us, including:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Website hosting and technology providers
- Customer support providers
- Analytics providers
- Marketing and advertising providers
- Email and communications providers
- Fraud prevention and security providers
- Professional advisers
These companies may process information on our behalf or, in some circumstances, for their own purposes as permitted by applicable law.
Shipping and Fulfillment
We may provide information such as your name, shipping address, email address, telephone number, and order information to shipping carriers and fulfillment providers as necessary to deliver your purchase.
Advertising and Marketing Partners
Depending on the advertising and marketing technologies we use, we may disclose certain identifiers, device information, website activity, purchase information, or similar information to advertising and marketing providers.
Under certain U.S. state privacy laws, some of these disclosures may be considered a "sale," "sharing," or processing of personal information for targeted advertising even when no money is exchanged for the information.
See Sale, Sharing, and Targeted Advertising below for more information.
Legal Requirements
We may disclose information when we believe disclosure is reasonably necessary to:
- Comply with applicable law
- Respond to legal process
- Respond to governmental requests
- Investigate fraud
- Protect our legal rights
- Protect customers or other individuals
- Protect the security and integrity of our Site
Business Transactions
If Posh Pets & Paw is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
7. Sale, Sharing, and Targeted Advertising
We do not use the term "sale" only to mean selling a customer list for money.
Certain privacy laws define "sale" or "sharing" broadly and may classify some disclosures to advertising or analytics partners as a sale, sharing of personal information, or processing for targeted advertising.
Depending on the technologies and services enabled on our Site, we may disclose identifiers, internet or electronic activity, commercial information, and similar information to advertising or marketing providers for purposes such as advertising measurement, audience creation, or personalized advertising.
Where required by applicable law, you may have the right to opt out of:
- The sale of personal information
- The sharing of personal information for cross-context behavioral advertising
- The processing of personal information for targeted advertising
Where applicable, you may exercise these rights through our Your Privacy Choices, Do Not Sell or Share My Personal Information, data-sharing opt-out, or similar privacy control available on our Site.
We will also recognize legally required browser-based opt-out preference signals, such as the Global Privacy Control (GPC), where required by applicable law.
8. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have certain privacy rights.
These rights may include the right to:
- Request access to personal information we maintain about you
- Request information about how we collect, use, and disclose your personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Request portability of your information
- Opt out of certain sales or sharing of personal information
- Opt out of targeted advertising
- Limit certain uses of sensitive personal information where applicable
- Withdraw consent where processing is based on consent
- Appeal certain decisions regarding a privacy request where applicable
- Not be discriminated against for exercising your privacy rights
These rights are not absolute and may be subject to legal exceptions.
For example, we may retain information when necessary to complete a transaction, comply with legal obligations, prevent fraud, resolve disputes, enforce agreements, or exercise legal rights.
9. How to Exercise Your Privacy Rights
You may submit a privacy request by contacting us at:
Please include enough information for us to understand and respond to your request.
We may need to verify your identity before completing certain requests. Verification requirements may vary depending on the nature of the request and the information involved.
Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent has authority to act for you and may separately verify your identity.
If applicable law provides you with a right to appeal our decision regarding a privacy request, you may submit an appeal by contacting us at support@poshpetsandpaw.com.
10. California Privacy Rights
If you are a California resident and Posh Pets & Paw is subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"), you may have additional rights concerning your personal information.
These may include the right to:
- Know what personal information we collect
- Know the sources from which personal information is collected
- Know the purposes for collecting, using, selling, or sharing personal information
- Know the categories of third parties to whom information is disclosed
- Access certain personal information
- Correct inaccurate personal information
- Delete certain personal information
- Opt out of the sale or sharing of personal information
- Limit certain uses and disclosures of sensitive personal information, where applicable
- Receive equal treatment when exercising your privacy rights
Categories of Personal Information
Depending on how you interact with us, during the preceding 12 months we may have collected categories of personal information such as:
- Identifiers, including name, email address, postal address, telephone number, IP address, and account identifiers
- Customer records information, including contact and payment-related information
- Commercial information, including products purchased, obtained, considered, or added to a shopping cart
- Internet or electronic network activity, including browsing activity, interactions with our Site, and interactions with advertisements
- General geolocation information, such as an approximate location derived from an IP address
- Inferences, such as product interests or shopping preferences derived from interactions with our Site
- Sensitive personal information, such as payment account information where applicable
We use these categories for the business and commercial purposes described in this Privacy Policy.
Categories of Sources
We may obtain personal information:
- Directly from you
- Automatically from your device or browser
- From Shopify
- From service providers
- From advertising and marketing partners
- From fraud-prevention and security providers
Categories of Recipients
We may disclose personal information to categories of recipients including:
- Ecommerce platform providers
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Advertising and marketing providers
- Customer service providers
- Technology and security providers
- Professional advisers
- Government agencies or other parties when legally required
Sensitive Personal Information
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you beyond purposes permitted by applicable law.
Sale and Sharing
Certain online advertising or marketing activities may constitute the "sale" or "sharing" of personal information under California law.
Where required, California consumers may opt out using the privacy controls provided on our Site or legally recognized opt-out preference signals.
We do not knowingly sell or share the personal information of consumers under the age of 16.
11. Other U.S. State Privacy Rights
Residents of certain U.S. states may have privacy rights under their state's consumer privacy laws.
Depending on applicable law, these may include rights to:
- Access personal information
- Correct personal information
- Delete personal information
- Obtain a portable copy of personal information
- Opt out of targeted advertising
- Opt out of certain sales of personal information
- Opt out of certain profiling
- Appeal a decision concerning a privacy request
To exercise an applicable right, contact support@poshpetsandpaw.com or use the privacy controls available on our Site.
12. European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area ("EEA"), United Kingdom, or Switzerland, applicable privacy laws may provide additional rights regarding your personal information.
Depending on the circumstances, the legal bases on which personal information may be processed include:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests or those of a third party, provided those interests do not override your rights and freedoms
- Other lawful grounds permitted by applicable law
You may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of certain processing
- Data portability
- Objection to certain processing
- Withdrawal of consent
- The right to lodge a complaint with an applicable data-protection authority
Where personal information is transferred outside your country or region, appropriate safeguards may be used as required by applicable law.
13. International Data Transfers
Because we use Shopify and may use service providers located in different countries, your personal information may be processed or stored outside the state, province, or country where you live.
Data-protection laws in those locations may differ from the laws in your jurisdiction.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
14. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfill orders
- Maintain customer accounts
- Provide customer service
- Maintain business and financial records
- Comply with tax, accounting, and legal requirements
- Prevent fraud
- Resolve disputes
- Enforce agreements
The length of time information is retained depends on factors such as the nature of the information, why it was collected, legal requirements, and our legitimate business needs.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
15. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no internet transmission, electronic storage system, or security measure is completely secure. We therefore cannot guarantee the absolute security of personal information.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.
16. Children's Privacy
Our Site and Services are intended for a general audience and are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us inappropriately, please contact us at support@poshpetsandpaw.com so we can review the matter and take appropriate action.
We do not knowingly sell or share the personal information of consumers under 16 for purposes subject to opt-in requirements under applicable law.
17. Third-Party Websites and Services
Our Site may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites or services.
If you follow a link to another website, we encourage you to review that website's privacy policy before providing personal information.
18. Email Marketing
If you subscribe to our marketing emails, we may send you information regarding:
- New products
- Promotions
- Sales
- Special offers
- Store news
- Other marketing communications
You may unsubscribe at any time by selecting the unsubscribe link included in our marketing emails.
Even after unsubscribing from promotional communications, you may continue receiving non-promotional communications relating to your orders, transactions, account, or customer service requests.
19. Do Not Track and Global Privacy Control
Some browsers provide "Do Not Track" signals. Because there is not a uniform legal or industry standard governing all Do Not Track signals, our Site may not respond to traditional Do Not Track signals in all circumstances.
However, where required by applicable law, we recognize applicable opt-out preference signals such as Global Privacy Control (GPC) as a request to opt out of the sale or sharing of personal information associated with the browser or device sending the signal.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Our services
- Technologies we use
- Legal or regulatory requirements
- Other operational needs
When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.
If required by law, we may provide additional notice regarding material changes.
21. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:
Posh Pets & Paw
Email: support@poshpetsandpaw.com
Mailing Address:
Posh Pets & Paw
1963 Rutan Dr.
Livermore, CA 94551
United States