Terms of service

Last Updated: August 26, 2026

Welcome to Posh Pets & Paw.

These Terms of Service ("Terms") govern your access to and use of poshpetsandpaw.com (the "Site") and any products, features, content, or services provided through the Site (collectively, the "Services").

Throughout these Terms, the terms "Posh Pets & Paw," "we," "us," and "our" refer to Posh Pets & Paw. The terms "you" and "your" refer to any visitor, customer, or other person who accesses or uses the Services.

By visiting our Site, placing an order, creating an account, or otherwise using our Services, you agree to be bound by these Terms and by any policies incorporated into these Terms by reference.

If you do not agree to these Terms, you should not use the Site or Services.

1. Online Store Terms

You may use our Site and Services only for lawful purposes.

By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have obtained any legally required consent to use the Services.

You may not use our products, Site, or Services for any illegal or unauthorized purpose.

You must not transmit viruses, malware, malicious code, or other material intended to interfere with or damage the Site, Services, or systems of Posh Pets & Paw or others.

A violation of these Terms may result in suspension or termination of your access to the Services.

2. General Conditions

We reserve the right to refuse service, cancel orders, restrict access, or discontinue Services when reasonably necessary, subject to applicable law.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Site or Services without our prior written permission, except as permitted by law.

Headings in these Terms are provided for convenience only and do not limit or affect the interpretation of these Terms.

3. Products and Services

We make reasonable efforts to display and describe our products accurately.

However, product images, colors, packaging, labels, sizes, ingredients, specifications, and other details may vary from what appears on your screen or from manufacturer-provided information.

Manufacturers may change product packaging, formulations, ingredients, specifications, or labeling without prior notice.

You should always review the actual product packaging, label, instructions, warnings, and manufacturer information before using a product.

We reserve the right to:

• Limit the sale of products or Services
• Limit quantities available for purchase
• Discontinue products
• Change product assortments
• Update product descriptions
• Correct errors or inaccuracies

All products are subject to availability.

4. Pet Product Information and Veterinary Disclaimer

Posh Pets & Paw sells general pet products and supplies.

Information provided on our Site, including product descriptions, articles, educational materials, recommendations, FAQs, reviews, and other content, is provided for general informational purposes only.

It is not intended to replace professional veterinary advice, diagnosis, or treatment.

Always consult a licensed veterinarian regarding questions about your pet's health, medical condition, diet, treatment, or use of a particular product when appropriate.

Never disregard professional veterinary advice or delay seeking veterinary care because of information you have read on our Site.

You are responsible for:

• Reviewing product labels and instructions before use
• Confirming that a product is appropriate for your pet
• Following manufacturer directions
• Observing all warnings and precautions
• Keeping products out of reach of children and animals when appropriate
• Discontinuing use and seeking professional advice if an adverse reaction or other concern occurs

5. Product Ingredients, Allergies, and Sensitivities

Some products may contain ingredients that could cause allergic reactions, sensitivities, or other adverse effects in certain animals.

Product formulations may change without notice.

Customers should review current packaging and ingredient information before use, particularly if a pet has known allergies, sensitivities, medical conditions, dietary restrictions, or is taking other products.

If you have concerns regarding a product's suitability for your pet, consult your veterinarian before use.

6. Accuracy of Information

We attempt to keep the information on our Site accurate and current.

However, information may occasionally contain:

• Typographical errors
• Pricing errors
• Incorrect descriptions
• Incorrect availability information
• Outdated product information
• Promotional errors
• Shipping or delivery inaccuracies

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time.

If an error affects an order you have already placed, we may contact you before fulfilling the order or cancel and refund the affected item or order when appropriate.

7. Prices

Prices displayed on the Site are subject to change without notice.

The price charged for a product will generally be the price shown at checkout when your order is submitted, subject to correction of obvious pricing or technical errors.

Prices may differ between promotions, sales channels, marketplaces, or other selling environments.

Unless otherwise stated, prices do not include applicable taxes, shipping charges, duties, or other fees that may be added during checkout.

8. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, errors may occur.

If a product is listed at an incorrect price due to a typographical error, system issue, supplier error, or other mistake, we reserve the right, subject to applicable law, to:

• Correct the price
• Contact you for instructions
• Cancel the affected item or order
• Issue a refund for amounts already paid for a canceled item

We are not obligated to fulfill an order at an obviously erroneous price where applicable law permits cancellation.

9. Orders

Submitting an order does not necessarily mean that your order has been accepted.

We reserve the right to accept, reject, limit, or cancel orders where reasonably necessary, including in cases involving:

• Product availability
• Pricing or listing errors
• Suspected fraud
• Payment authorization problems
• Quantity limitations
• Resale activity
• Technical errors
• Shipping restrictions
• Suspected violations of these Terms

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

10. Order Verification and Fraud Prevention

We may take reasonable steps to verify orders and protect customers and our business from fraud.

This may include reviewing:

• Billing and shipping information
• Payment authorization
• Order history
• Transaction patterns
• Device or network information
• Other fraud-prevention indicators

We may contact you to request additional information before processing an order.

If we are unable to verify an order or reasonably suspect fraudulent or unauthorized activity, we may delay, restrict, or cancel the order.

11. Quantity Limits and Resale

We may limit quantities purchased per person, household, account, payment method, or order.

Unless otherwise authorized by us, products purchased from Posh Pets & Paw are intended for personal or household use and not for commercial resale.

We reserve the right to cancel or restrict orders that reasonably appear to be placed by resellers, distributors, or other unauthorized commercial purchasers.

12. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all transactions made through the Site.

You agree to promptly update your account information when necessary, including:

• Email address
• Billing address
• Shipping address
• Payment information

You are responsible for ensuring that the information provided during checkout is accurate.

We are not responsible for delays, losses, or additional costs caused by incorrect information provided by the customer, except where required by law.

13. Payment

Payment must be successfully authorized before an order can be fulfilled.

Payments may be processed by Shopify or other third-party payment providers.

Your use of a particular payment service may also be subject to the provider's own terms, policies, and conditions.

We do not guarantee that every payment method will be available for every transaction.

14. Taxes

Applicable sales tax or other taxes may be calculated and collected during checkout based on factors such as the shipping destination and applicable tax laws.

You are responsible for any taxes, duties, customs charges, or similar fees not collected at checkout where legally applicable.

15. Shipping and Delivery

Shipping estimates are estimates and are not guarantees unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Weather
• Natural disasters
• Holidays
• High shipping volumes
• Incorrect delivery information
• Transportation disruptions
• Customs or regulatory delays

Additional terms regarding shipping, delivery, and related matters are described in our Shipping Policy, which is incorporated into these Terms by reference.

16. Returns and Refunds

Returns, refunds, exchanges, damaged products, defective products, incorrect items, and non-returnable products are governed by our Return & Refund Policy.

By purchasing from Posh Pets & Paw, you agree to the return and refund conditions in effect at the time of your purchase, subject to applicable consumer-protection laws.

If these Terms conflict with our Return & Refund Policy concerning a return or refund, the more specific terms of the Return & Refund Policy will govern that matter.

17. Promotions and Discount Codes

From time to time, we may offer:

• Discount codes
• Automatic discounts
• Sales
• Promotional pricing
• Free shipping offers
• Gifts with purchase
• Other promotional offers

Unless otherwise stated:

• Promotions cannot be combined
• Discount codes have no cash value
• Promotions may be subject to minimum purchase requirements
• Certain products or brands may be excluded
• Promotions may be limited to one use per customer
• Promotions may have expiration dates
• Promotions may be modified or canceled where permitted by law

If a promotion is affected by a technical error or misuse, we reserve the right to correct the transaction or cancel affected orders where legally permitted.

18. Gift Cards and Store Credit

If offered, gift cards and store credit may be subject to additional terms presented at the time they are issued or purchased.

Gift cards and store credits are not redeemable for cash except where required by law.

Expiration dates and fees, if any, will be governed by applicable law and the terms provided with the gift card or credit.

19. Customer Accounts

Certain Site features may allow you to create a customer account.

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Restricting access to your account
• Providing accurate account information
• Activities conducted through your account

Please contact us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.

20. Reviews, Comments, and User Content

You may have opportunities to submit:

• Product reviews
• Ratings
• Comments
• Photographs
• Testimonials
• Questions
• Feedback
• Other content

You represent that you have the right to submit any content you provide.

You may not submit content that:

• Is false or misleading
• Is unlawful
• Infringes intellectual-property rights
• Violates another person's privacy
• Contains malware or harmful code
• Is defamatory, threatening, abusive, obscene, or harassing
• Contains unauthorized advertising or spam

Subject to applicable law and any platform-specific terms presented when content is submitted, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish content you voluntarily submit in connection with our business and Services.

We may moderate or remove user content where reasonably necessary.

21. Intellectual Property

Unless otherwise stated, the Site and its content are owned by or licensed to Posh Pets & Paw and are protected by applicable intellectual-property laws.

This may include:

• Logos
• Branding
• Website designs
• Graphics
• Photographs
• Text
• Product collections
• Videos
• Software
• Marketing materials
• Original content

You may use the Site for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, scrape, or create derivative works from protected Site content without permission, except as permitted by applicable law.

Third-party trademarks and product names remain the property of their respective owners.

22. Copyright and Intellectual Property Complaints

If you believe that content on our Site infringes your copyright, trademark, or other intellectual-property rights, please contact us at:

support@poshpetsandpaw.com

Please provide enough information for us to identify the material and evaluate your request.

23. Third-Party Tools

We may provide access to tools, applications, integrations, or services operated by third parties.

These third-party services may be provided "as available" and may be subject to separate terms and privacy policies.

We do not control third-party services and are not responsible for their availability, security, content, or practices except to the extent required by applicable law.

Your use of third-party services is at your discretion and may be governed by agreements between you and the third-party provider.

24. Third-Party Links

Our Site may contain links to websites or services operated by third parties.

A link does not necessarily mean that we endorse or control the third-party website.

We are not responsible for the content, accuracy, availability, privacy practices, products, or services of third-party websites.

You should review the terms and privacy policies of any third-party website before using it or making a purchase.

25. Privacy

Our collection, use, disclosure, and other processing of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Please review the Privacy Policy for information about our privacy practices and your applicable privacy rights.

26. Prohibited Uses

You may not use the Site or Services:

• For unlawful purposes
• To solicit others to perform unlawful acts
• To violate applicable laws or regulations
• To infringe intellectual-property rights
• To harass, abuse, insult, harm, defame, discriminate against, or intimidate others
• To submit false or misleading information
• To upload malicious code
• To collect or track personal information unlawfully
• To spam, phish, scrape, crawl, or interfere with the Services
• To circumvent security features
• To conduct fraudulent transactions
• To misuse promotions or discount programs
• To impersonate another person
• To interfere with the operation or security of the Site

We may restrict or terminate access for violations of this section.

27. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and Services are provided on an "as is" and "as available" basis.

We do not warrant that:

• The Site will always be uninterrupted
• The Site will always be error-free
• All defects will immediately be corrected
• Every product will always be available
• Website information will always be complete or current

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

Manufacturer warranties, if applicable, are governed by the manufacturer's terms.

28. Limitation of Liability

To the fullest extent permitted by applicable law, Posh Pets & Paw and its owners, officers, employees, agents, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Site or Services.

This may include, where legally permissible, losses relating to:

• Lost profits
• Lost revenue
• Lost data
• Business interruption
• Loss of goodwill
• Similar intangible losses

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

Nothing in these Terms limits any non-waivable consumer rights.

29. Product Liability and Manufacturer Products

Many products sold on our Site are manufactured by third parties.

Product warranties, guarantees, recalls, warnings, directions, and other manufacturer obligations may be governed by the manufacturer.

Nothing in these Terms is intended to waive any rights you may have against a manufacturer or other party under applicable law.

If we become aware of a material product safety issue affecting a product you purchased, we may take appropriate steps consistent with applicable law and available customer information.

30. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Posh Pets & Paw and its affiliates, owners, officers, employees, agents, and service providers from claims, damages, liabilities, and reasonable expenses arising from:

• Your unlawful use of the Site
• Your material violation of these Terms
• Your infringement of another person's rights
• Fraudulent or abusive conduct through the Services

This section does not apply to the extent prohibited by applicable law.

31. Changes to the Services

We may modify, suspend, or discontinue portions of the Site or Services from time to time.

We may also change products, pricing, features, or functionality.

We are not obligated to continue offering a particular product or feature indefinitely, subject to any obligations arising from orders we have already accepted and applicable law.

32. Termination

These Terms remain effective while you use our Services.

You may stop using the Services at any time.

We may suspend or terminate your access when reasonably necessary if you materially violate these Terms, engage in fraudulent activity, misuse the Site, or create a security risk.

Sections that by their nature should survive termination will remain effective, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, and dispute-related provisions.

33. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate.

The remaining provisions will remain in effect.

34. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.

35. Entire Agreement

These Terms, together with the policies and notices incorporated by reference, constitute the agreement between you and Posh Pets & Paw regarding your use of the Site and Services.

Relevant incorporated policies may include:

• Privacy Policy
• Return & Refund Policy
• Shipping Policy
• Any additional terms presented for specific promotions, products, or Services

36. Governing Law

To the extent permitted by applicable law, these Terms and disputes relating to the Site or Services will be governed by the laws of the State of New York, without regard to conflict-of-law principles.

Nothing in this section deprives consumers of protections that cannot be waived under the laws applicable to them.

37. Dispute Resolution

Before commencing formal legal proceedings, we encourage you to contact us so that we can attempt to resolve your concern.

Contact us at:

support@poshpetsandpaw.com

Nothing in this section prevents either party from seeking relief where immediate legal action is permitted or required.

We have intentionally not included a mandatory arbitration clause or class-action waiver in these Terms. Those provisions can significantly affect customer legal rights and should be added only after consultation with qualified legal counsel.

38. International Customers

Customers located outside the United States may have consumer rights under the laws of their jurisdiction that cannot be waived by these Terms.

Nothing in these Terms is intended to limit mandatory consumer protections that apply to you.

International purchases may also be subject to:

• Customs procedures
• Duties
• Taxes
• Import requirements
• Product restrictions

Please review our Shipping Policy for additional information where applicable.

39. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our business
• Products or Services
• Website functionality
• Legal requirements
• Operational practices

When we make changes, we will update the Last Updated date at the top of these Terms.

Material changes will be communicated where required by applicable law.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

40. Contact Information

Questions about these Terms should be sent to:

Posh Pets & Paw

Website: poshpetsandpaw.com

Email: support@poshpetsandpaw.com

Mailing Address:
Posh Pets & Paw
1963 Rutan Dr.
Livermore, CA 94551
United States